Last updated: April 2026
By using our services or making a payment, you agree to these Terms & Conditions. Please read them carefully. Questions? Email hello@realintelops.com.
Real Intelligence Ops ("RIOPS," "we," "us") provides web development, AI solutions, automation, and related digital services to clients ("you," "client") as described in individual project proposals and service agreements.
All project work is governed by a written Project Scope Document and Service Agreement signed before work begins. The scope document defines deliverables, timeline, pricing, and what is explicitly out of scope. Any work outside the agreed scope requires a written change order and may result in additional fees.
If a client cancels a project after work has begun but before delivery, the deposit is forfeited. If more than 50% of the project has been completed at the time of cancellation, a kill fee of up to 75% of the total project value may apply, based on work completed. RIOPS will provide a written breakdown of work completed upon cancellation.
Project pricing includes one round of revisions per phase (design and development). Additional revision rounds beyond what is included in the scope will be billed at RIOPS's standard hourly rate. Revision requests must be submitted in writing within 7 days of delivery.
Upon receipt of full payment, client receives full ownership of all custom deliverables created for their project (code, design files, copy). RIOPS retains the right to showcase the work in our portfolio and marketing materials unless the client requests otherwise in writing.
Third-party tools, fonts, libraries, and stock assets used in the project remain subject to their respective licenses. RIOPS will disclose any third-party components used.
Estimated timelines are provided in good faith and are dependent on timely client feedback, approvals, and material delivery. RIOPS is not liable for delays caused by client inaction, scope changes, or events outside our control.
Both parties agree to keep confidential any proprietary information shared during the project. This includes business data, pricing structures, unreleased products, and internal processes. This obligation survives termination of the agreement.
RIOPS's total liability for any claim arising from our services is limited to the amount paid by the client for the specific service in question. RIOPS is not liable for indirect, incidental, or consequential damages including lost revenue, lost data, or business interruption.
Services are provided "as is." RIOPS does not guarantee specific business outcomes (e.g., increased revenue, search rankings, conversion rates). We guarantee the quality and functionality of deliverables as defined in the project scope.
These Terms are governed by the laws of the State of Florida, United States. Any disputes shall be resolved in the courts of Miami-Dade County, Florida, or through binding arbitration at RIOPS's election.
RIOPS may update these Terms from time to time. Material changes will be communicated via email. Continued use of our services after changes constitutes acceptance.
Real Intelligence Ops
Email: hello@realintelops.com
Website: realintelops.com