Last updated: August 14, 2026
These Terms are the agreement between you and Real Intelligence Ops LLC covering your use of this website and our products and services. They are written to be understandable, but they are still a binding contract. Questions? hello@realintelops.com
Welcome. These Terms & Conditions ("Terms") are the agreement between you and Real Intelligence Ops LLC, a single-member Illinois limited liability company ("Company," "we," "us," or "our"), covering your use of https://realintelops.com (the "Site") and the products and services we provide.
1.1 By visiting the Site, creating an account, subscribing to one of our products, or signing an order form or proposal that references these Terms, you agree to be bound by them.
1.2 If you are agreeing on behalf of a business, you confirm you have authority to bind that business, and "you" means both you and that business.
1.3 If you do not agree to these Terms, do not use the Site or our services.
1.4 If we have signed a separate written agreement with you (for example, a project agreement, statement of work, or master services agreement), that agreement controls wherever it conflicts with these Terms.
2.1 We provide AI automation, web development, and custom software tools for small businesses. Our offerings include:
2.2 Together, the hosted and subscription offerings are the "Services," and the professional services engagements are "Project Work." These Terms apply to both unless stated otherwise.
2.3 We may add, change, or discontinue features. If we discontinue a paid Service or materially reduce its core functionality, we will give you 30 days' advance notice by email where practical.
3.1 You must be at least 18 years old and able to form a binding contract to use the Services.
3.2 Our Services are intended for businesses and business users, not for personal or household use.
3.3 You are responsible for the accuracy of the information in your account, for keeping your login credentials confidential, and for all activity that occurs under your account.
3.4 Tell us promptly at hello@realintelops.com if you believe your account has been accessed without permission.
3.5 You are responsible for the conduct of anyone you invite into your account — employees, contractors, or other authorized users.
4.1 Plans and fees. Subscription pricing, included usage, and billing frequency are shown at checkout, in your account, or in the order form or proposal you signed.
4.2 Auto-renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) at the then-current rate, unless you cancel before the renewal date. By subscribing, you authorize us and our payment processor to charge your payment method on each renewal until you cancel.
4.3 Cancellation. You may cancel at any time through your account or by emailing hello@realintelops.com. Cancellation takes effect at the end of the current billing period. You keep access through the end of the period you already paid for. We do not prorate partial periods unless required by law.
4.4 Usage-based charges. Some Services (for example, telephony minutes, SMS messages, or AI processing volume) may include usage-based charges beyond your plan's included amounts. These are charged as they are incurred, at the rates disclosed at signup or in your account.
4.5 Price changes. We may change subscription prices. We will give you at least 30 days' notice by email before a change takes effect for you, and the new price applies at your next renewal. If you do not agree, you may cancel before that renewal.
4.6 Project Work billing. Unless your proposal or statement of work says otherwise, Project Work is billed in three stages: a 10% booking deposit to reserve your project, 40% before work begins, and the remaining 50% upon completion, before final delivery and handoff. Invoices are due upon receipt.
4.7 Taxes. Fees are exclusive of applicable sales, use, or similar taxes. You are responsible for those, except for taxes on our income.
4.8 Late or failed payments. If a payment fails or an invoice goes unpaid, we may retry the charge, apply a late fee of 1.5% per month (or the maximum allowed by law, if lower), and suspend access to the Services after giving you notice and a chance to fix it. We will make a reasonable effort to reach you before suspending anything.
5.1 Subscriptions. Subscription fees are non-refundable, including for partial billing periods and unused capacity. If you cancel, you keep access until the end of the paid period.
5.2 Project Work. The booking deposit and fees for work already performed are non-refundable. If you cancel a project mid-stream, you owe for work completed and expenses incurred through the cancellation date.
5.3 Discretion. We may issue refunds or credits at our discretion where it is the right thing to do. Doing so once does not obligate us to do it again.
5.4 Nothing here limits refund rights you have under applicable law that cannot be waived.
6.1 You agree not to use the Services to:
6.2 Telephony and messaging. If you use RIO Voice OS or any SMS/voice feature, you are responsible for obtaining any legally required consent from the people you call, text, or record, and for complying with call-recording and disclosure laws in every jurisdiction where you operate. You are also responsible for complying with carrier and provider requirements, including 10DLC registration and messaging policies where applicable.
6.3 AI outputs. Our tools use AI systems that can produce inaccurate or unexpected results. You are responsible for reviewing AI-generated output before relying on it, publishing it, or acting on it — especially for quotes, estimates, pricing, scheduling commitments, or anything communicated to your customers.
6.4 We may investigate suspected violations and may suspend or terminate access for conduct that violates this section, that creates legal risk for us, or that threatens the security or stability of the Services.
7.1 Our property. We own — and retain all right, title, and interest in — our platforms, software, source code, tools, templates, frameworks, designs, documentation, know-how, and everything we develop or use to deliver the Services, including RIOPS Tracker, EstimateKit, and RIO Voice OS, and all improvements to them. Nothing in these Terms transfers ownership of any of that to you.
7.2 Your license. Subject to these Terms and to your payment of all fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the hosted Services for your internal business purposes during your subscription term.
7.3 Project Work deliverables. Ownership of custom deliverables created specifically for you under a project engagement is set out in your proposal or statement of work. Unless that document says otherwise, custom deliverables transfer to you upon full payment, but we keep ownership of any pre-existing or general-purpose components, libraries, tooling, and know-how used to build them — and you receive a perpetual, non-exclusive license to use those components as part of the deliverable.
7.4 Feedback. If you send us ideas, suggestions, or feature requests, we may use them without restriction or obligation to you.
7.5 Reference and portfolio use. We may identify you as a customer and describe the work at a general level in our marketing and portfolio, using your name and logo, unless you tell us in writing not to.
7.6 Restrictions. You may not remove or obscure our proprietary notices, or copy, modify, or create derivative works of our platforms except as the Services expressly allow.
8.1 You own your data. As between you and us, you own all data, content, records, files, customer information, and other material you or your users submit to or generate through the Services ("Client Data"). We do not claim ownership of it.
8.2 Our license to operate. You grant us a limited license to host, store, process, transmit, display, back up, and otherwise use Client Data solely to provide, secure, support, and improve the Services for you, and as otherwise permitted in our Privacy Policy.
8.3 Your responsibility for the data. You represent that you have the rights and any necessary consents to provide Client Data to us and to have it processed through the Services, including data about your own end customers.
8.4 Export and deletion. You may export Client Data through available features at any time during your subscription. After termination, we will make Client Data available for export for 30 days, after which we may delete it in line with our retention practices described in the Privacy Policy.
8.5 Backups. We maintain reasonable backups, but you are responsible for keeping your own copies of anything you cannot afford to lose.
8.6 Aggregated data. We may generate and use aggregated, de-identified statistics about how the Services are used, provided that data does not identify you, your users, or your customers.
9.1 The Services depend on third-party providers, which currently include Stripe (payments), Supabase (database and hosting), Vercel and Netlify (hosting), Twilio (SMS and voice), and Resend (email), among others.
9.2 Those providers have their own terms and privacy practices. Your use of the Services may be subject to them, and we recommend reviewing them.
9.3 We are not responsible for third-party services, their availability, their pricing, their acts or omissions, or any outage, degradation, data loss, or change they cause. If a provider changes or discontinues its service, we may need to change ours in response.
9.4 The Services may link to or integrate with sites and tools we do not control. We do not endorse them and are not responsible for them.
10.1 The Services are provided "as is" and "as available," without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
10.2 No uptime guarantee. We do not promise that the Services will be uninterrupted, error-free, secure, or available at any particular level, unless we have signed a separate written service level agreement with you.
10.3 Third-party outages. We are not liable for downtime, delays, data loss, or damage caused by third-party platforms, hosting providers, telecom carriers, AI model providers, payment processors, or internet infrastructure outside our control.
10.4 AI limitations. AI features can produce inaccurate, incomplete, or unexpected output. We do not warrant the accuracy or suitability of any AI-generated content, transcription, quote, estimate, or call handling.
10.5 No professional advice. The Services do not provide legal, tax, accounting, financial, or other professional advice.
11.1 To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or lost or corrupted data, even if advised such damages were possible.
11.2 Cap. Our total aggregate liability arising out of or relating to these Terms or the Services, for all claims combined, will not exceed the greater of (a) the amount you actually paid us for the Service giving rise to the claim in the 12 months before the event that gave rise to the claim, or (b) $100.
11.3 These limits apply regardless of the legal theory — contract, tort, negligence, strict liability, or otherwise — and apply even if a limited remedy fails its essential purpose.
11.4 Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. Nothing here limits liability for fraud, willful misconduct, or anything else that cannot be limited by law.
11.5 The limits in this section do not apply to your obligation to pay fees you owe us, or to your indemnification obligations in Section 12.
12.1 You agree to defend, indemnify, and hold harmless the Company and its member, officers, employees, and contractors from any third-party claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to:
12.2 We will notify you of the claim, give you control of the defense (subject to our right to participate with our own counsel at our expense), and cooperate reasonably. You may not settle a claim in a way that imposes obligations or admissions on us without our written consent.
13.1 These Terms apply for as long as you use the Site or the Services.
13.2 You may terminate by cancelling your subscription or ending your engagement as described in your agreement with us.
13.3 We may terminate or suspend your access: (a) if you materially breach these Terms and do not cure the breach within 10 days of notice; (b) immediately, if your use creates legal, security, or operational risk; (c) for non-payment as described in Section 4; or (d) for convenience on 30 days' notice, in which case we will refund any prepaid, unused fees.
13.4 Effect of termination. Your license to use the Services ends. You remain responsible for fees accrued through termination. Sections that by their nature should survive — including Sections 7, 8.1, 10, 11, 12, 14, and 15 — survive termination.
13.5 After termination, we handle your data as described in Section 8.4 and in the Privacy Policy.
14.1 We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top and post the revised version at https://realintelops.com.
14.2 For material changes affecting paid customers, we will give notice by email or in-product notice at least 30 days before they take effect.
14.3 Continuing to use the Services after changes take effect means you accept the revised Terms. If you do not accept them, stop using the Services and cancel your subscription.
15.1 These Terms are governed by the laws of the State of Illinois, USA, without regard to its conflict-of-laws rules.
15.2 Any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Cook County, Illinois, and both parties consent to personal jurisdiction and venue there.
15.3 Before filing anything, please contact us at hello@realintelops.com. Most issues are faster to resolve directly.
16.1 Entire agreement. These Terms, along with any signed order form, proposal, or statement of work and our Privacy Policy, are the entire agreement between us on this subject and replace any prior discussions.
16.2 Assignment. You may not assign these Terms without our written consent, except to a successor in a merger or sale of substantially all your assets. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
16.3 Independent contractors. We are independent contractors. Nothing here creates a partnership, joint venture, agency, or employment relationship.
16.4 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including outages of third-party infrastructure, natural disasters, labor disruptions, cyberattacks, and government actions.
16.5 Severability. If a provision is found unenforceable, the rest stays in effect and the unenforceable provision is limited to the minimum extent necessary.
16.6 No waiver. Not enforcing a provision once does not waive our right to enforce it later.
16.7 Notices. Notices to you go to the email on your account. Notices to us go to hello@realintelops.com and, where written notice is required, to the mailing address below.
Real Intelligence Ops LLC
119 S Western Ave, Unit 1 #486
Chicago, IL 60612
Email: hello@realintelops.com
Web: https://realintelops.com