Privacy Policy

Last updated: April 2026

We take your privacy seriously. This policy explains what data we collect, why, and how we protect it. We never sell your data. Questions? hello@realintelops.com

1. Who We Are

Real Intelligence Ops ("RIOPS," "we," "us") is a web development and digital solutions company operating at realintelops.com. We are the data controller for personal information collected through our website and services.

2. Information We Collect

Information you provide directly:

Name, email address, phone number (from contact forms and questionnaires)
Business name, website URL, project details (from onboarding forms)
Billing name and address (collected by Stripe during payment)

Information collected automatically:

IP address, browser type, device type (via standard server logs)
Pages visited, time on site, referral source (via Google Analytics if enabled)
Form submission data (via Formspree)

Payment information: We do not store credit card numbers. All payment processing is handled by Stripe, Inc. Stripe's privacy policy applies to payment data: stripe.com/privacy.

3. How We Use Your Information

To respond to your inquiries and provide requested services
To send project updates, invoices, and deliverables
To process payments via Stripe
To improve our website and services
To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services that may process your data:

Stripe — payment processing (Privacy Policy)
Formspree — contact form submissions (Privacy Policy)
Netlify — website hosting (Privacy Policy)
Google Analytics — website analytics (if enabled; you can opt out via browser extension)

5. Data Retention

We retain your information for as long as necessary to provide services and fulfill legal obligations. Project-related data is retained for a minimum of 3 years after project completion for business and tax records. You may request deletion of your personal data at any time by emailing hello@realintelops.com.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Opt out of marketing communications at any time
Data portability (receive your data in a machine-readable format)

To exercise any of these rights, email hello@realintelops.com.

7. Cookies

Our website uses minimal cookies — primarily for analytics (Google Analytics, if enabled) and basic session functionality. You can disable cookies in your browser settings. Disabling cookies will not affect your ability to use our website.

8. Security

We implement reasonable technical and organizational measures to protect your data, including SSL encryption on all pages, secure form submissions, and limited data access. No internet transmission is 100% secure, but we take every reasonable precaution.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

Real Intelligence Ops
Email: hello@realintelops.com
Website: realintelops.com